How It Works?
Your Guide to a Seamless Delivery
We're here to make things clear and guide you every step of the way. To ensure a smooth experience, please include all the necessary details:
- Dates:Kindly select your preferred dates.
- Addresses (Postcodes) for Collection and Delivery: If either address is a business, please let us know so we can factor in working hours. If any additional information is needed for collection, such as a lot number or specific name, please provide it. Remember to select one of our four delivery options and review the services included with each.
- Contact Details: Please provide full contact details for both collection and delivery, including email addresses and phone numbers.
- Item Description: A clear description of the item, along with its dimensions, is essential.
- Payment Type: We accept card payments, which are processed at the time of booking.
- Secure Location Option: This convenient feature allows us to pick up an item from a secure spot at the collection point or leave it in a safe place at the delivery location, according to your preference. Just provide a brief description for our courier on where the item is or should be left.
How Our Logistics Work
Our routes are meticulously created and finalized every day by noon. Our logistics team works diligently to optimize these routes to meet all our customers' needs efficiently. All notifications are sent based on the exact delivery option you select during the booking process. It truly is that straightforward!
Why This Approach?
In our industry, time and careful handling are paramount. We strive to adhere to these factors meticulously. We also value transparency and want our customers to understand our process, as we greatly appreciate your feedback and care deeply about your perception of our service. We're always eager to answer your questions and help you fully understand the services you're purchasing from us.
Understanding 2-Day Journeys
Certain routes, particularly those extending to Scotland and remote areas of England, are planned 2-3 days in advance. This is due to geographical and logistical considerations. Our couriers typically need two days to complete all tasks on these extended trips. The first day is usually dedicated to deliveries, allowing the courier to empty their vehicle. This frees up space for collections on the second day, enabling them to leave the area with a full load. This approach maximizes efficiency and allows us to serve as many customers as possible. Factors like distance, road conditions, and the volume of orders in a given area are significant in this process and align with standard industry practices in logistics. For example, if a collection is scheduled in Inverness, Scotland, for July 20th, we would inform the customer that our arrival will likely be on the 22nd or 23rd. The exact date will be confirmed closer to the time, depending on our courier's progress.
Why Was My Order Rescheduled?
Rescheduling is a rare occurrence, but the most common reason is the absence of necessary details required to process the task. Additionally, since your order is part of a larger route, changes made by other customers can sometimes impact it. If another customer on the same route alters their plans or is unavailable for their exact delivery, it can affect the entire schedule. For instance, an unexpected delivery cancellation might mean the courier lacks space for subsequent collections. However, there's no need to worry. Orders that could not be processed as originally scheduled are given priority for the next 2-3 days.